A working sample, live. Part A is the telco's own customer care: its platform, its widget and a call link per department. Part B is what it sells to its business customers as the Northline Business Assistant, under its own name.
Where your team works: every call, chat, WhatsApp and email in one place, in your name and colour. We have filled it with sample activity so you can see it working.
A look inside, read-only: the latest sample activity in this platform. SAMPLE DATA
| Customer | About | Now |
|---|---|---|
| Owen Phillips (sample) Chat · Sales | Call menu for a small office | AI answering 9 days ago |
| Mark Robinson (sample) Email · NOC | Outage: outbound calls failing | With a person 9 days ago |
| Liam Murphy (sample) WhatsApp · Customer care | Desk phone will not register | Waiting for the team 9 days ago |
| Emily Clarke (sample) Chat · Sales | A local number for a new office | Resolved 9 days ago |
| Laura Mitchell (sample) Call · Customer care | Bill higher than expected | Waiting for the team 9 days ago |
| Fiona Grant (sample) Email · Porting | Moving our number from another provider | Waiting for the team 10 days ago |
| Caller | Summary | Answered |
|---|---|---|
| Mark Robinson (sample) NOC | Outbound calls failing on their trunk; NOC investigating. | Staff answered · 12:14 9 days ago |
| Emily Clarke (sample) Sales | Asked for a Leeds number on Essentials; Sales to follow up. | AI answered · 3:32 9 days ago |
| George Evans (sample) Customer care | How to change call forwarding; explained the portal. | AI answered · 2:25 9 days ago |
| Chloe Bennett (sample) Sales | Missed while Sales was busy; call-back booked. | Missed · — 9 days ago |
| Liam Murphy (sample) Customer care | Desk phone not registering; reset with the customer. | Staff answered · 8:06 9 days ago |
| Fiona Grant (sample) Porting | Asked how to port a number; passed to Porting. | AI answered · 2:47 10 days ago |
Want this for your telco? We will show you every screen, with your name and colour.
See the whole platform on a walkthroughInside now: 11 conversations · 9 calls · 3 call-backs waiting · 5 departments · 6 satisfaction ratings. All made up, and marked "Sample data" on every screen.
Your own call and chat button for your website, in your colour and name. Customers are recognised by their number or their device, pick a department (Sales, Customer care and so on) with who is free right now, and call free from their browser, chat, or ask for a call back. After the call they get what was agreed, their ticket and a rating, in the same widget.
Try it as a returning customer: open the widget and type 07700 900234 (Sam Taylor, sample) or 07700 900567 (Priya Shah, sample). These are made-up numbers; nothing is ever texted in the demo — the code shows on screen.
Open the widget demo full screen
Paste this once before </body> on every page of your website:
<script src="https://omniserve-api.runox.ai/widget.js" data-widget-key="widget_demo-northline-sample_08b6160c15901638" async></script>
Every department has its own free call link. Put it on your website, in an email signature or in a WhatsApp status. A customer taps it and talks from their phone or laptop browser: no number to dial, no call charge.
Each telco gets a partner account: pre-approved, white-label on, your logo and colour, the product called Northline Business Assistant, with no OmniServe name on what your customers see.
Want this for your telco? We will show you every screen, with your name and colour.
See the partner portal on a walkthroughwss://webrtc.northline.example/, set once for every customer).Made-up businesses, each with its platform (and a little sample activity) and its widget. Their numbers are demo numbers that cannot be dialled.
Hotel · sample customer on the Northline Business Assistant
Their platform, with sample activity: 3 conversations · 3 calls · 1 call-back waiting · 2 satisfaction ratings. SAMPLE DATA
wss://webrtc.northline.example/Clinic · sample customer on the Northline Business Assistant
Their platform, with sample activity: 3 conversations · 3 calls · 1 call-back waiting · 2 satisfaction ratings. SAMPLE DATA
wss://webrtc.northline.example/School · sample customer on the Northline Business Assistant
Their platform, with sample activity: 3 conversations · 3 calls · 1 call-back waiting · 2 satisfaction ratings. SAMPLE DATA
wss://webrtc.northline.example/A telco pays a wholesale price per business customer and sets its own resale price. Terms are agreed with each telco.
Want this for your telco? We will show you every screen, with your name and colour.
Book a walkthrough